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Deposits, Withdrawals and Verification on top11

Your top11 balance moves through the wallets already on your phone — DANA, OVO and GoPay — so adding funds or pulling out a payout stays inside apps you already use every day.

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top11 Deposits, Withdrawals and Verification on top11
top11 Withdraw Funds Back to Your Wallet

Withdraw Funds Back to Your Wallet

Withdrawals go back to the same wallet you used to deposit — DANA, OVO or GoPay — so the money lands somewhere familiar. Head to the cashier, choose the withdrawal tab, enter the amount you want to move out, and confirm the destination wallet number. We run a verification check on each withdrawal to make sure the receiving wallet matches the account

holder on file. If your account verification is already complete, the request moves through our processing queue without extra steps. Players in Jakarta and Bandar Lampung reach the withdrawal screen the same way — through the cashier tab on mobile or desktop.

  • Open withdrawal tab — Go to the cashier and switch to the withdrawal tab — your available balance is shown at the top.
  • Enter amount and wallet — Type the amount you want to withdraw and confirm the destination DANA, OVO or GoPay number.
  • Identity check — We verify the wallet number matches your registered account details before the request is queued.
  • Request submitted — Once submitted, you will see a pending status in your transaction history until the transfer completes.
top11 Verify Your top11 Account

Verify Your top11 Account

Verification is how we make sure your withdrawals always reach you and nobody else. We ask for a government-issued ID — a national identity card works — and a selfie taken at the time of submission. Upload both through the verification section in your account settings. Once our team reviews the documents, your account is marked verified and withdrawal requests skip the

manual hold. This is a one-time process; you will not be asked to re-submit unless your account details change. Keeping your wallet number and registered name consistent across your top11 account and your e-wallet avoids the most common verification delays.

  • Go to account settings — Find the verification section inside your account settings — it shows your current verification status.
  • Upload your ID — Submit a clear photo of your national identity card — both sides if the document has information on the back.
  • Add a live selfie — Take a selfie at the time of submission so our team can match it to the ID photo you uploaded.
  • Await confirmation — Our team reviews submissions and updates your account status — you will receive a notification once it is complete.
PAYMENT METHODS

Local Wallets We Accept

We support the e-wallets Indonesian players use every day. Each option connects directly to your top11 account through the cashier — no extra apps or browser redirects needed. Availability depends on local law and eligible regions.

DANA Deposit and withdraw directly through your DANA wallet — enter the account number from the cashier and confirm in the DANA app.
OVO OVO transfers connect to your top11 balance in the same flow — copy the destination number and send from your OVO app.
GoPay GoPay is accepted for both deposits and withdrawals — use the GoPay transfer screen with the number shown at checkout.
ShopeePay ShopeePay is listed as a supported option in the cashier — check current availability for your account region.
LinkAja LinkAja transfers are accepted where available — confirm the destination details in the cashier before sending.
top11 Put Money Into Your top11 Account

Put Money Into Your top11 Account

Funding your account starts from the cashier tab — no third-party redirects, just a direct transfer from your chosen e-wallet. Open your DANA, OVO or GoPay app, send to the account number shown on the deposit screen, confirm with your wallet PIN, and the balance appears in your top11 account. We do not charge a deposit fee on local wallet transfers. If

you run into a mismatch between the amount sent and the amount credited, our account support team can trace the transaction using your wallet reference number.

  • Open the cashier — Log in to top11 and tap the cashier icon in the top menu to reach the deposit screen.
  • Choose your wallet — Select DANA, OVO or GoPay from the payment row and copy the destination account number shown.
  • Send from your app — Open your wallet app, paste the account number, enter the exact amount and confirm with your PIN.
  • Balance confirmed — Your top11 balance updates once the wallet transfer clears — check the balance indicator at the top of the lobby.

Common Questions About top11 Banking

If something about your deposit, withdrawal or verification is unclear, the answers below cover the situations we hear about most. For anything not listed here, our account support team can look into your specific transaction.

DANA, OVO and GoPay are the primary options in the cashier. ShopeePay and LinkAja are also listed — check the cashier for current availability in your region.

Minimum deposit amounts are shown on the cashier screen when you select your wallet. We do not publish a fixed floor here because it can vary by payment method.

Most wallet transfers clear quickly, but network delays do happen. Check your wallet's transaction history for a reference number and contact our support team with that number so we can trace it.

Open the cashier, go to the withdrawal tab, select OVO or GoPay, enter the amount and confirm your registered wallet number. Verified accounts move through the queue without a manual hold.

Yes — account verification is required before your first withdrawal. It is a one-time step. Submit your ID and selfie through account settings and our team will review and confirm.

Check your transaction history for the request status. If it shows pending longer than expected, contact our support team with your transaction ID and registered wallet number for a manual check.
Reference

Top11 Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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