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How top11 Handles Your Personal Data

Your account data, wallet activity and browsing behaviour on top11 are handled with care. This page tells you exactly what we collect, why we collect it, and how you can control it — where access is available under local law and eligible regions.

Account data protectedDANA, OVO, GoPay wallet contextYour right to access or deleteNo data sold to third parties
top11 How top11 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply standard security measures to protect the personal information held on your account. SSL encryption covers data in transit. Internal access to account records is restricted by role. Here is how we approach the four key areas of your privacy.

Data Retention

We keep your account data for as long as your account remains active. After closure, records are retained only as long as required to meet legal obligations or resolve outstanding disputes.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand lobby navigation patterns. You can clear or block cookies from your mobile or desktop browser settings at any time.

Account Security

Login to your account triggers an OTP verification step sent to your registered phone number. This applies to both new sessions and any change to your linked DANA, OVO or GoPay wallet.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccuracies, or ask us to delete your account record entirely. Submit your request through live chat or the Help Centre form.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove the personal data we hold on your account, our support team can help. Reach out through any of the channels below. Include your registered account email and the specific request so we can handle it without unnecessary back-and-forth. Response times may vary based on request complexity and local service hours.

Live Chat Open the chat widget inside your account dashboard to send a data access or deletion request directly to our team during active support hours.
Email Support Send your privacy request to our support email address. Include your account ID and the nature of your request for faster handling and clear case tracking.
Account Help Centre Visit the Help Centre section inside your account to find the data request form. Submitted forms are tracked with a reference number for your records.

Common Questions About Your Privacy on top11

Below are the questions we hear most often about how personal data works on this platform. If yours is not here, send it through live chat or the account Help Centre.

We collect your name, email, phone number, device identifiers and the e-wallet you link — DANA, OVO or GoPay. Transaction records are also stored to handle withdrawals and disputes accurately.

No. Your wallet credentials stay inside your own DANA, OVO or GoPay app. We only receive a payment reference and confirmation status from the wallet processor when a transaction completes.

Yes. Submit a data access request via live chat or the Help Centre form inside your account. Include your registered email so we can match and retrieve the correct records for you.

Contact us through live chat or email with your account ID and a deletion request. We will confirm the process, which may include a short verification step before removal begins.

We share data only with processors that need it to complete a specific task — such as handling a GoPay or OVO payment. We do not sell or rent your personal information to any marketing company.

After account closure, we retain records only as long as needed to meet legal requirements or resolve any open disputes. Once that period passes, your personal data is removed from active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.