Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a top11 account — from how deposits work with DANA, OVO, and GoPay to how we handle account access.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessAccount security obligationsSubject to periodic updates
top11 Terms and Conditions That Govern Your Account
HOW WE OPERATE

How top11 Handles Your Account Under These Terms

We apply these terms consistently across every account. Here is what that means in practice — from data handling to how you can request a change to your account details.

Account Data Handling We collect only the data needed to run your account and process transactions. That includes your wallet identifiers for DANA, OVO, or GoPay and your login credentials.
Account Security Your account is protected by OTP verification on login and any withdrawal request. We never share your wallet or personal details with third parties outside of payment processing.
Data Retention We retain transaction and account records for as long as required by applicable regulations. You can request a summary of your account data by contacting support directly.
Requesting Changes To update registered wallet details — such as switching your linked GoPay number — contact support via live chat. Verification is required before any wallet change is processed.
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Start a live chat session from inside your account dashboard to ask about any clause in these terms. Our team can walk through specific points with you directly.

Email Support

Send a detailed query to our support email if you need a written record of any clarification. We respond to terms-related questions as a priority in our queue.

Help Centre

Our help centre contains a dedicated section on account terms, covering deposits via DANA or OVO, withdrawal verification steps, and account suspension conditions.

Common Questions About These Terms

These are the questions we hear most from account holders when reading through the terms. If yours is not listed, reach out via live chat or email.

Yes. Every transaction processed through DANA, OVO, or GoPay is governed by these terms. Your e-wallet provider's own terms also apply alongside ours.

The updated terms take effect when published on this page. Using your account after that point means you accept the revised version. We recommend checking this page periodically.

Access depends on local law and is available only where regulations permit. It is your responsibility to confirm that using this platform is lawful in your location before opening an account.

Contact our support team via live chat or email with your account details. We will prepare a summary of your stored data and respond in line with applicable data-handling obligations.

Changing a linked wallet — for example, replacing your OVO number with a GoPay account — requires identity verification through our support team before the update is applied.

Suspension means temporary restriction of your account while we review activity. You will be notified by email. Any pending withdrawals are held pending the outcome of the review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.