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How Our Terms Apply to Your Account

Our legal terms set out what you can expect from top11 and what we ask of you in return — covering account use, payment methods like DANA, OVO and GoPay, and how access works depending on local law and your eligible region.

Jurisdiction-based accessAccount terms in plain EnglishDANA, OVO, GoPay policy scopeData and privacy handled clearlyContact us for any legal query
top11 How Our Terms Apply to Your Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Account Question

If you have a question about how our terms affect your account, your payment method or your data, we have three contact paths available. Live chat in your dashboard handles most queries quickly. For anything that needs a written trail — a data request, a dispute, or a formal policy question — email is the right channel. Indonesia support covers wallet-specific issues including DANA, OVO and GoPay account verification questions.

Live Chat Support Our live chat is the quickest route for account policy questions. Open your account dashboard and tap the chat icon to connect with the support team directly.
Email for Policy Queries For written records of your legal or account query, email us through the address listed in your account settings. We aim to respond to policy requests in writing.
Account Help Centre The Help Centre in your account covers common questions about terms, wallet verification, DANA or OVO payment disputes and what to do if your access is restricted.
ACCOUNT AND DATA HANDLING

How We Manage Your Data and Account Security

Your account data is used to run your session, verify your identity for withdrawals, and connect your registered e-wallet — whether that is DANA, GoPay or OVO. We do not sell your data to third parties. Security measures on your account include SSL encryption across all sessions and PIN or OTP verification steps when you log in or process a withdrawal. If you believe your account has been accessed without your permission, contact support through live chat immediately so we can place a temporary hold on withdrawals while the issue is reviewed.

Data We Collect and Why

We collect the account details you provide at registration — name, contact info, and payment method data like your linked DANA or OVO wallet — to operate your account and process transactions.

Cookie and Session Policy

We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser, though some features may not work without them.

How Long We Retain Records

Account records and transaction history are retained in line with standard operator practice. After account closure, we keep records for the period required by applicable regulatory obligations.

Requesting Changes or Deletion

To request a correction to your account data or ask about deletion, contact us via the email address in your account settings. We will confirm receipt and outline next steps in writing.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about how our legal terms affect your account, your data and your access. If something here does not answer your specific situation, reach out via live chat or email.

Access depends on local law and your eligible region. Check your local regulations before opening an account. We do not confirm legality for any specific location in Indonesia.

After closure, we retain your records for the period required under applicable obligations. You can request details about what we hold by emailing us through the address in account settings.

Start with live chat in your account dashboard. For written disputes involving DANA, OVO or GoPay transactions, email support and include your transaction reference so we can investigate.

Yes. Email us from your registered account address and request a data summary. We will confirm receipt and outline what we can share within a reasonable timeframe.

You confirm at registration that you meet the age eligibility requirement for your jurisdiction. We may request verification documents as part of the standard account review process.

We update this page when terms change. Continuing to use your account after a published update means you accept the revised terms. We recommend reviewing this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.